Page 10 - OIT Progress Report: 2024 Edition

Unleashing the Power of STABLE
IN JANUARY 2024, WE REACHED A MAJOR MILESTONE IN THE STABLE IMPLEMENTATION PROJECT. WE ONBOARDED OIT AND MANY OTHER DEPARTMENTS INTO THE PLATFORM, MOVING AWAY FROM OUR PREVIOUS TRACKING SOFTWARE THAT HAD BEEN IN USE FOR 18 YEARS. THE INITIAL VISION FOR STABLE WAS TO SIMPLIFY THE SERVICE REQUEST PROCESS FOR FACULTY, STAFF AND STUDENTS WHILE IMPROVING CUSTOMER SERVICE AND COORDINATION ACROSS THE UNIVERSITY. WE NOW HAVE
A SIGNIFICANT NUMBER OF DEPARTMENTS USING THE SOFTWARE TO SUPPORT NUMEROUS BUSINESS PROCESSES.
The following are just a few of the highlights of what was accomplished:
Over
Almost Approx imately
Approx imately
500
CAD files enhanced and imported
800 650
600
workflows and users w ith access templates created to the back-
to support end soft ware p r o ce s s e s
rooms available for booking
Through June 2024 SMU has tracked:
» Over 8,000 event requests entered »
» Over 111,000 requests submitted »
» Over 130,000 sub orders assigned
» Over 7,000 purchase orders for
materials and computers
» Over 145,000 meeting reservations (non-academic courses)
Over 14,000 assets entered
Over 24 custom Power BI dashboards with
multiple reports and visualizations created
During the implementation, the following modules were configured and are in use:
» Change Management (IT)
» Configuration Management Database (IT)
» Customer Feedback Forms and Processes
» Customer Mobile Application
» Event Management
» Facilities and IT Asset Management
» Financial Management (Budget and Billing tools)
» Fleet Management (Purchasing, Capital Assets, Risk Management)
» Key Management
8 OIT PROGRESS REPORT 2024
» Preventative Maintenance
» Problem Management (IT)
» Reactive Maintenance for Facilities, IT, and other departments
» Room Reservations
» Service Levels, KPI, and
Communication enhancements
» Space Management
» Stock and Warehouse Management » Tools and Equipment Reservations
» Multiple integrations with my.SMU and Canvas for billing, Human Resources, course scheduling and office assignments, among others.