Page 4 - OIT 2015 Progress Report

JASON WARNER
DIRECTOR of ACADEMIC TECHNOLOGY
Jason Warner is responsible for
providing direct services to faculty in
support of academic and instructional
technology use and exploration at
SMU. The academic operations team
is responsible for maintaining and
enhancing the University’s learning management systems, for
supporting statistical and mathematical software programs, and for assisting with the development of digital and online media. The team also provides guidance and resourcefulness in identifying and integrating technology solutions that meet teaching and research needs.
Supervising Areas: » Academic Applications
» Academic Area Technology Directors » Course Management System
» Faculty Technology Support
» Online Learning Solutions
» Student Technology Assistants in Residence
RACHEL MULRY
DIRECTOR of CUSTOMER SERVICE
Rachel Mulry is responsible
for providing client technology
support to the SMU community.
This includes the following services:
IT Help Desk for reporting all
technology related requests and issues;
client hardware and software support for 7,000+ computing devices
campus wide; Audio/Video (AV) installation consulting and support for equipment in classrooms, meeting rooms and events; training for various software applications and services; and communication efforts from IT to the SMU community.
Supervising Areas: » AV/Event Support
» Client Lifecycle
» Computer Installations/Repair » Desktop Support
» Help Desk
» Training and Communications
CURT HERRIDGE
DIRECTOR of APPLICATIONS
Curt Herridge is responsible for
overseeing Applications Support, which consists
of technical developers that offer programming
and consulting for the my.SMU, AdminImages,
Sitecore, SMU Budgets, SMU Financials, and
Voyager systems on campus. The team
consults on a broad variety of solutions and processes, including reporting,
cloud applications, and Business Intelligence. This team is responsible for maintaining, interfacing and customizing the database applications, and provides web infrastructure support and development, and desktop database support.
Supervising Areas: » Business Analysts
» Database Administration » ERP Administration » Web Development
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