Page 12 - OIT 2015 Progress Report

SUPPORTING COLLABORATION
ENHANCING COMMUNICATIONS AND COLLABORATION IS A CRITICAL COMPONENT TO LEARNING AS WELL AS UNIVERSITY BUSINESS. OIT CONTINUES TO EXPAND OUR OFFERINGS
OF TECHNOLOGY SERVICES TO SUPPORT THIS VITAL ACTIVITY.
SMU MOBILE
The SMU Mobile application was released in 2015 available on both iOS and Android devices. The mobile application integrates with my.SMU to display grades, course catalog and class schedules as well as integrating with other web tools to display calendar
events, social media, maps, and other SMU news. Additional features planned include add/drop, campus directory, and parking availability.
UNIFIED TICKETING
In order to streamline the process for requesting technology services, help or training, all IT areas began utilizing a central help desk tool. This allows the entire campus community to submit requests into one tracking tool and receive updates and solutions in a timely
manner. All OIT personnel are setup in the system to allow the transfer of requests to the correct resource without requiring the customer to make multiple calls through different channels. During 2016, several new features will be made to this online customer portal to
enhance the request process.
UNIFIED MESSAGING
This year, we began the migration of the current voicemail system to a new Unified Messaging platform. This is the first step in the telephone system replacement
that should begin in earnest during 2016. With Unified Messaging, voicemails are delivered directly to the customer’s inbox as an email message. The system also
allows individuals to call in and retrieve messages as well as access email, calendar items and more.
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KEY DELIVERABLES FOR 2016
Telephone system replacement selection Deployment of Box for university storage
Inside.SMU migration to SharePoint Online
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