Page 7 - OIT 2015 Progress Report

CLASSROOM AV AND EMERGENCY RESPONSE
Classroom technology plays a critical role in the education process. Maintaining that equipment on a regular basis ensures that faculty are able to maximize their time in the classroom.
Dallas Hall classrooms received a much needed AV upgrade during 2015. In total, 34 classrooms will be upgraded during this academic year. As each room is upgraded, a standard configuration
is deployed to ensure a more consistent experience for faculty across campus. The rooms are also being programmed to allow remote access and reporting for a more proactive approach to system
maintenance.
Several new processes were implemented to provide rapid response for AV emergencies. The responsibility for AV response was distributed across two teams located in 11 different buildings across
campus. Technicians are able to arrive at any classroom in 5 minutes or less to assist with AV issues. Faculty should also receive an email communication in advance if the classroom equipment is out of order.
Maintenance updates are posted automatically on our website at www.smu.edu/OIT/classroommaintenance. STUDENT TRAINING
This year the OIT Training and Communications team established a partnership with the Altshuler Learning Enhancement Center (A-LEC) to provide regular technology training workshops. For the pilot program the
team offered both afternoon and evening courses in Excel and received feedback that the workshops were the most well attended sessions that were offered. In order to provide additional support to the A-LEC, OIT will be
expanding their course offerings to communicate available IT resources as well as assist students with learning
new technologies. Anticipated courses include:
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KEY DELIVERABLES FOR 2016
Expanding academic software offerings on Apps.SMU Adoption of Canvas for course management
Classroom equipment upgrades
Remote control tools for campus AV management
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