Page 19 - OIT 2015 Progress Report

Extremely Dissatisfied
Service Sites Affiliation Users
t s
Satisfaction
5 21 Satisfied 20 VerySatisfied 60
Dissatisfied
Users 2303
Students 17072
Extremely Satisfied
349
Graduates
Temporary Employees
Graduates
6175 Retirees 383
Sponsored
Percentage of Help Desk Requests
Dissatisfied
blog.smu.edu 150
METRICS
Extremely Dissatisfied
Satisfied
Very Satiwsfiikeid.smu.edu Extremely Satisfied
blog.smu.edu wiki.smu.edu www.smu.edu sites.smu.edu people.smu.edu
Table 2
Employee 2929
Employee Students Student Workers Former Students
27 www.smu.edu 64 sites.smu.edu 43 people.smu.edu 400 684
Affiliation
Benefit Eligible Employees
Undergraduates 7065 UndergFroardmuearteSstudents 10043 Retirees
METRICS
Student Workers 169 Benefit Eligible Employees
Temporary Employees
746 Sponsored 10570
Extremely Satisfied 77%
SATISFACTION SURVEY
505 TOTAL
Extremely Dissatisfied 1%
Very Satisfied 13%
Satisfied 4%
Dissatisfied
5%
blog.smu.edu 21.9%
WEB SITES
684 TOTAL
people.smu.edu 58.5%
wiki.smu.edu
3.9% www.smu.edu 9.4%
sites.smu.edu 6.3%
Benefit Eligible Employees
Temporary Employees 14.1% 4.6%
ACTIVE EMPLOYEE & STUDENTS
16,289 TOTAL
Undergraduates 43.4%
Graduates 37.9%
Students 41.5%
Student Workers 0.4%
Employee 7.1%
UNIVERSITY AFFILIATION
41,116 TOTAL
Sponsored 25.7%
Former Students 24.4%
Retirees 0.9%
CUSTOMER SATISFACTION WEB PRESENCE
Affiliation Employees Sponsored Students Retirees
Former Students
Users
Table 2
Database Oracle Microsoft
Number Database Services
Employees
SpSotundsoernetds
Students
Sponsored & Retirees
Former Students 9955 Former Students
Employees 232
Table 2 Table 2
ACTIVE UNIVERSITY ACCOUNTS
55 Oracle Oracle
39 Microsoft Microsoft
26 47
Oracle Microsoft
773 61 381 88
Retirees
Former Student Employees
Table 2
2696 Affiliation
Users
17011 Students
3 Sponsored & Re
Former Students Retirees 2%
9.5% Students
1.5%
Sponsored 19.3%
ON-PREMISES EMAIL MAILBOXES
3,999 TOTAL
Employees 67.4%
Sponsored & Retirees 0.01%
CLOUD EMAIL MAILBOXES
27,201 TOTAL
Employees 0.85%
Students 62.54%
Former Students 36.60%
Microsoft 41.49%
NUMBER OF DATABASES
84
TOTAL 58.51%
Oracle
Microsoft 64.38%
NUMBER OF SERVICES
63 TOTAL
Oracle 35.62%
19
PRODUCTION SERVICES SUPPORTED DATABASES
UNIVERSITY EMAIL