Page 18 - OIT Progress Report 2014
P. 18
3000
2500
2000
2012-2013 1500
2013-2014 1000 500
2014-2015
0
IT Help Desk Phone Volume by Fiscal Year
8000
7000
6000
5000
4000
3000
2000
1000
0
IT Support Incidents Opened by Month
7559
6670
4879
5737
5503
4960
4586
4785
4442
4332
4327
4557
4097
4233
3692
3542
3752
3651
3650
3629
3330
3092
2954
2216
18
2013 2014
Jan
Feb
Oct
Nov
Mar
Apr
Dec
Jan
May
Jun
Feb
Mar
Jun
Jul
Jul
Aug
Apr
May
Aug
Sep
Sep
Oct
Nov
Dec
