Page 2 - 2021 OIT Progress Report
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CONTENTS
WELCOME FROM THE CIO 1 ACADEMIC TECHNOLOGY SERVICE DIRECTORS:
KEY PARTNERSHIPS WITH FACULTY THROUGH SKILLFUL COLLABORATION 3
PIVOT TO ONLINE TEACHING AND SMUFLEX 3 SUPPORTING INDIVIDUAL PROGRAMS AND FACULTY NEEDS 4 DEDICATED TECHNOLOGY SERVICES EMPOWER FACULTY RESEARCH 5
SUPPORTING BUSINESS APPLICATIONS AND PROCESSES 7
A NEW EXPERIENCE FOR MY.SMU: PAVING THE WAY FOR SMU-IN-FOUR 7
CREDENTIAL VERIFICATION MADE SIMPLE 8
A REINVIGORATED WEB PRESENCE FOR SMU 8
DATA MARTS, DASHBOARDS, AND DATA VISUALIZATIONS 9
SIMPLIFYING PROCESSES, REMOVING MANUAL STEPS, AND IMPROVING SERVICE 10
WE’RE HERE TO HELP:
CUSTOMER SUPPORT MAKING THE DIFFERENCE 11
PROVIDING CLASSROOM TECHNOLOGY FOR EVER-EVOLVING MODALITIES MICROSOFT OFFICE CERTIFICATIONS CONTINUE WITH GREAT SUCCESS 13
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16 NETWORK REFRESHMENT & UPGRADES 16
STABLE: A PARTNERSHIP WITH FACILITIES TO ENHANCE CAMPUS CUSTOMER SUPPORT
INFRASTRUCTURE
17 SECURING CAMPUS WITH INNOVATIVE FLEXIBLE SOLUTIONS 18
PROJECT MANAGEMENT:
ENHANCING EFFICIENCIES AND ACCOUNTABILITY 20
LOOKING AHEAD 21 OIT EMPLOYEE SPOTLIGHT 22
SERVERS AND SUPPORT
