Page 18 - 2020 OIT Progress Report

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for image management. Our online document signature system, DocuSign,
was integrated with AdminImages to streamline document signing and storage procedures. Campus computers were upgraded to Windows 10 as Microsoft ended support for Windows 7. Multiple changes and enhancements to my.SMU and the financials system were also introduced.
Our service portfolio increased to include the new GlobalProtect VPN client to support our growing requirements for access to important resources from anywhere. Panopto was introduced, enabling faculty to efficiently produce engaging video content that easily integrates into their Canvas courses, along with providing fast, accurate closed-captioning for accommodating every learner. A virtual lab solution, Apporto,
was implemented to allow a student to access a fully functional virtual machine with popular software used in coursework. Partnering again with the Office of Facilities Planning and Management, work began on the new Integrated Workplace Management System (IWMS), which will enable new capabilities for facility management, space planning, incident management, and asset tracking.
While the worlds of business, personal life, and academia have changed considerably over the past year, technology simply continues its constant state of evolution.
On top of all of the transformational work undertaken to pivot our University to hybrid forms of learning and work, the usual operational initiatives also continued on The Hilltop with great success.